PRIVACY POLICY

EUROSTAR GROUP LIMITED

EUROSTAR TRIPPLANNER PRIVACY POLICY

Eurostar Group Limited (“Eurostar”) is committed to protecting your privacy.  This privacy policy explains Eurostar’s data processing practices and how Eurostar uses any visitor information or personal data.

Consent

By using the Eurostar websites and the associated services, you consent to the collection and use of the information for the purposes set out below.

Visitor Information Collected

Eurostar will be the data controller under the Data Protection Act 1998, and any personal data you provide will be kept on file for our reference.  This allows us to process your Eurostar bookings efficiently, remember your preferences and gain a better understanding of your requirements.  Eurostar may monitor webserver activity for the purpose of data analysis, sales and marketing reports, frequency of visits and developing marketing profiles.

Use of Visitor Information

If you book online with Eurostar, we will record your personal details and send you a   confirmation by e-mail.  Your personal data will be used principally to provide you with correspondence from Eurostar and its representatives in reply to your request. We retain the data you provide from time to time, including data we collect when you use our services and facilities.

When creating an account you will also be given the opportunity to opt-in to receive additional correspondence from Eurostar, and its carefully selected partners and third parties.

You may opt-in to receive the following type of correspondence:

(1) Eurostar special offer information sent from time to time; and

(2) Special offer information from our carefully selected partners and third parties.

At any time after you have registered you may opt-out or change your preferences by logging into your account and editing your account information or by clicking the easy "unsubscribe" option on any email sent by Eurostar.  

If you wish to amend the personal data that you have submitted online, when you log into your account, you will be given a link which allows you to edit your details or alternatively email us at newsletter@eurostar.com or write to Eurostar Group Limted, Customer Services, 3^rd Floor, Kent House, 81 Station Road, Ashford, Kent TN 23 1AP  or telephone us on 08705 186 186 or from outside the UK call +44 1233 617 575.

Disclosure of Passenger Information

Eurostar may use your information for market research and strategic development purposes to assist us in new product development and for making further enhancements to our communication plans so that they are more aligned to your profile.

Eurostar will not disclose passenger information under any other circumstances than described in this privacy policy without your consent unless Eurostar is required to do so legally.

Cookies

Eurostar places a cookie on your computer when you first enter the website to identify your country and (if applicable) language preferences.  A cookie is a piece of data stored on your hard drive containing information about you, which enables us to display content relevant to your market.  For the use of the Eurostar Booking Engine, the cookie is also used to keep track of Eurostar products placed in the Shopping Basket.  If you create an  account and select the "auto-login" option, a unique ID number will be placed in your cookie to enable you to return to each Eurostar website without having to login again.

Only non-personal information is stored in your cookie. If you disable the cookies, you will still be able to use the website and book tickets.

We use "cookies" to identify you when you visit the Eurostar sites and to build up a demographic profile.  Our use of cookies also allows registered users to be presented with a personalised version of the site.

Tagging of the Site

Eurostar uses pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partner, DoubleClick. These files enable DoubleClick to recognize a unique cookie on your Web browser, which in turn enables Eurostar to learn which advertisements bring users to Eurostar’s websites. The cookie was placed by Eurostar or by another advertiser who works with DoubleClick. With both cookies and Spotlight technology, the information that Eurostar collects and shares is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. For more information about DoubleClick, including information about how to opt out of these technologies, go to: http://www.doubleclick.net/us/corporate/privacy

Security of passenger information

Eurostar stores passenger information in a central database, which is managed by our administrative staff and authorised agencies and is accessible electronically.  Security measures are in place to ensure that data can not be accessed by unauthorised persons.  From time to time people such as I.T. systems suppliers may need to access the system.  Eurostar’s security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Your Personal Data

You have the right to see the personal data held on you by Eurostar.  Eurostar will provide this information for the maximum fee permitted by statute

Please put your request in writing to:

Eurostar Group Limited, Customer Services, 3rd Floor, Kent House, 81 Station Road, Ashford, Kent TN23 1AP or by e-mail to newsletter@eurostar.com.  

Alterations to this privacy policy

If Eurostar decides to change this privacy policy, the changes will be posted on this page.

Outside European Economic Area (EEA)

If you live outside the European Economic Area and wish to make a booking online or open an account, by proceeding with this booking or by opening an account you are deemed to have given your consent to having your personal data transferred outside the European Economic Area, for the purposes outlined in this privacy policy.

Other linked websites

The websites www.eurostar.com and www.eurostartripplanner.com may contain links to other websites which are outside Eurostar’s control and are not covered by this privacy policy.  The privacy policies of these other sites may differ from this one.

To query protection of your personal data

Please note that as the data processing takes place in the United Kingdom, it is English law which applies, even in a communication with a Belgian customer.  If you have any questions or comments concerning your personal data, including the way Eurostar protects your privacy or processes your personal data please write to Eurostar at Eurostar Group Limited, Customer Services, 3rd Floor, Kent House, 81 Station Road, Ashford, Kent TN23 1AP  or by e-mail to newsletter@eurostar.com.

Eurostar’s policy is to correct any mistakes as soon as they are brought to our attention within the office working hours of Eurostar, Monday to Friday 9am-5pm GMT, excluding English public holidays.

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